At MARS, we understand just how much of your IT budget is being allocated towards maintaining applications. According to a leading market research firm, 'keeping the lights on' takes up to a whopping 80 percent of IT budgets. We also understand the logistical challenges involved in supporting obsolete technology and software.

That's why our Application Maintenance Services go beyond merely managing and optimizing overgrown applications. Our portfolio-based, consultative approach takes a holistic view of technology, information architecture, people, and services. We first understand your business domain, technology roadmap, processes, and applications, then optimize and align team structures to deliver improved application support. With minimum downtime and volatility, your applications stay optimally geared to provide rapid responses to key change requests and business requests. Questioning redundancies and high-cost low business-criticality applications, MARS also ensures easier application maintainability.

Our Offerings from setting up a support organization and identifying the right applications for outsourcing to optimizing the application portfolio, MARS's services can add value to your support efforts.

MARS's Application Maintenance Services processes include building simplified cross-referenced models that document application features, and mapping business processes to application portfolios, ensuring high levels of business-application understanding.

MARS can deliver 24x7 coverage for application portfolios. MARS's expertise spans Microsoft Technologies, J2EE, Java, SAP and several other platforms, databases, languages, software, and enterprise applications. Our portfolio-based approach, combined with the depth and specificity of our processes allows unparalleled levels of customization. We can truly adapt our solutions to your critical needs.

MARS has significant experience providing Application Maintenance Services for the Healthcare, Insurance, Food, Manufacturing and Financial Service organizations.

Benefits

• Reduction in total cost of ownership
• Lowered risks and increased predictability
• Timely release of programs and enhancements
• Improved knowledge management with tool-based reverse engineering
• Reduce support costs thereby enabling more avenues to invest in our client's business strategic IT initiatives
• Ongoing alignment with industry trends

Methodologies

MARS has a proven methodology for application maintenance, including application support, technical, functional - and for ongoing enhancements. Typically, we begin with corrective maintenance, evolving to adaptive, preventive, and perfective maintenance. Our years of experience with a wide range of technologies and domains ensure that this methodology works and is adapted to your Company's specific requirements.

Rigorous Service Level Agreements (SLAs) ensure that these maintenance services enhance application stability, lower support costs, reduce total-cost-of-ownership (TCO), and steer continuous service quality improvements.

MARS's AMS process framework has been successfully adopted in varying scenarios, from a single application to a large portfolio.