Information and communications technology (ICT) is transforming the way we live, revolutionizing work and leisure and changing the rules of doing business. In the government's domain, ICT applications are promising to enhance the delivery of public goods and services to citizens not only by improving the process and management of government, but also by redefining the traditional concepts of citizenship and democracy.
The e-government involves the automation or computerization of existing paper-based procedures that will prompt new styles of leadership, new ways of debating and deciding strategies, new ways of transacting business, new ways of listening to citizens and communities, and new ways of organizing and delivering information.
The key to e-government is the establishment of a long-term, organization-wide strategy to constantly improve operations with the end in view of fulfilling citizen needs by transforming internal operations such as staffing, technology, processes and work flow management.
Thus, e-government would mean the simplification of procedures and streamlining of the approval process. To government employees and agencies, it would mean the facilitation of cross-agency coordination and collaboration to ensure appropriate and timely decision-making.
The four types of e-government services are Government-to-Citizen (G2C), Government-to-Business (G2B), Government-to-Employee (G2E), and Government-to-Government (G2G).
G2C includes information dissemination to the public, basic citizen services such as license renewals, ordering of birth/death/marriage certificates and filing of income taxes, as well as citizen assistance for such basic services as education, health care, hospital information, libraries, and the like.
G2B transactions include various services exchanged between government and the business community, including dissemination of policies, memos, rules and regulations. Business services offered include obtaining current business information, downloading application forms, renewing licenses, registering businesses, obtaining permits, and payment of taxes. The services offered through G2B transactions also assist in business development, specifically the development of small and medium enterprises. Simplifying application procedures that would facilitate the approval process for SME requests would encourage business development.
G2E services encompass G2C services as well as specialized services that cover only government employees, such as the provision of human resource training and development that improve the bureaucracy's day-to-day functions and dealings with citizens.
G2G services take place at two levels: at the local or domestic level and at the international level. G2G services are transactions between the entral/national and local governments, and between department-level and attached agencies and bureaus. At the same time, G2G services are transactions between governments, and can be used as an instrument of international relations and diplomacy.